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FAQs

Q. Do the doors come with tracks?

A. Yes. Our doors include both top and bottom tracks, and a fixing pack which includes screws. All frame and tracks are made from aluminium.

Q. What width are the tracks?

A. The tracks are 82mm wide.  Please contact us if you require narrower tracks.

Q. What is the widest the doors can be?

A. The widest is 1220mm Wide.

Q. What is the maximum length of tracks?

A. The maximum length is 4800mm.

Q. How thick is the mirror?

A. We use 4mm thick mirror which is safety backed, and complies with Australian Standards.

Q. I would like a door design, not featured on your website, what do I do?

A. We are happy to create bespoke design sliding robe doors, so please contact us to discuss.

Q. Are the robe doors easy to install?

A. Yes, they are quite easy for a DIYer. Just your basic set of tools are required.

Q. Can I install the tracks straight onto carpet?

No. We recommend that a white melamine board be adhered to the floor, to allow for the tracks. This board is 16mm deep.  Please indicate if you would like to order this, and confirm whether your measurements allow for this or not.

Q. What sort of wheels are used?

A. Our robe doors feature 2 rollers per door, riveted on to the base of the panels. The rollers are cased in a galvanised metal bracket.

Q. Is there an overlap on the sliding doors?

A. Yes there is an overlap of approximately 30mm. As long as we have the opening height and width measurements, we will do all the other deductions.

Q. What sort of warranty do you issue?

A. We offer 5 years warranty on parts. This does not include damage to panels.

Q. How long does delivery take?

A. We aim to deliver within 7-10 working days from your order and receipt of deposit.

Q. Where are the doors delivered to?

A. We will leave the doors in a pre appointed place, usually the ground floor or front door.

Q. Can I pickup robe doors?

A. Yes. We do however recommend mirror robe doors be delivered by us, to avoid breakages.

Q. What do I need if I am collecting doors?

A. We suggest you bring blankets and other packing materials to wrap your doors in.  We cannot however take responsibility for damages whilst in transit.

Please email or call us with any questions you may have, be it measuring or panel designs. We are happy to help. Thanks.